Olive Privacy Policy

Your privacy is of the utmost importance to us. This Privacy Policy explains how Giga Studios, Inc. (doing business as Olive) ("Olive," "we," or "us") collects, uses, and discloses information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the "Services"), and when you contact our customer support team, engage with us on social media, or otherwise interact with Olive.

Please note that certain Olive products or services may be subject to a separate privacy policy if they link to a different notice rather than this policy.

Additional information for California residents, as well as for individuals in the EEA, UK, and Switzerland, can be found at the end of this Privacy Policy.

We may change this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, in some cases, provide additional notice (such as by adding a statement to our homepage or sending you a notification).

Collection of Information

Information You Provide to Us

We collect information you provide directly to us when you:

• Create an Olive account.
• Scan a product, submit feedback, or save preferences.
• Participate in surveys, contests, or promotional campaigns.
• Communicate with our team via email, chat, or social media.
• Make a purchase or subscribe to Olive Premium.

This information may include:

• Personal details: name, email address, mailing address, and linked social media accounts.
• Payment details: billing address and payment information.
• Preferences and feedback: dietary preferences, shopping goals, toxin concerns, and other user-provided data.
• Sensitive Personal Information: Some information you choose to provide, such as dietary preferences, health-related product concerns, or toxin sensitivity, may be considered sensitive under certain privacy laws. We only process this information as necessary to provide the Services you request and in accordance with applicable law.
• Other account settings: password, language preferences, and saved lists or favorites.

Children's Privacy

Olive is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information may contact us at privacy@oliveapp.com.

Information We Collect When You Use the Services or Interact with Us

When you use Olive, we automatically collect:

• Usage information: items you scan, features you use, pages or screens viewed, and actions taken within the app.
• Transactional information: purchases or subscription details, such as product descriptions, prices, and payment history.
• Log information: IP address, device type, app version, browser type, time zone, access times, and referring URLs.
• Device information: device identifiers, operating system version, mobile network information, and app performance data.
• Communications: chat transcripts, support requests, or recordings (if you consent to calls being recorded).

Information We Infer or Generate

We may infer or generate information such as:

• User ID: an internal identifier linked to your Olive account.
• Derived information: approximate location from your IP address, or product preferences inferred from scan history.
• Behavioral insights: predictions about your likelihood to subscribe or use certain features.

Information We Collect from Other Sources

We may receive information about you from third parties, such as:

• Transaction information: if you subscribe through an app store or third-party platform.
• Social media data: if you log into Olive using social media credentials.
• Third-party health and food apps: with your permission, we may access relevant data such as dietary preferences or product ratings.
• Public sources: information you make publicly available (like reviews or tagged social media posts).
• Cookies and tracking: data collected through cookies, web beacons, and similar technologies.

Use of Information

We use your information to:

• Provide and maintain the Services (legal basis: performance of a contract).
• Improve and personalize Olive, including creating better product recommendations (legal basis: our legitimate interest in improving user experience).
• Process transactions and fulfill orders (legal basis: performance of a contract).
• Send transactional messages like receipts, subscription updates, and customer support responses (legal basis: our legitimate interest).
• Communicate about new features, promotions, and news (legal basis: your consent or our legitimate interest, depending on applicable law).
• Analyze usage trends and app performance (legal basis: our legitimate interest).
• Detect and prevent fraud, security breaches, and illegal activities (legal basis: our legitimate interest).
• Comply with legal obligations, such as tax or regulatory requirements (legal basis: legal obligation).
• Create anonymized or aggregated data for analytics and business purposes (legal basis: our legitimate interest).
• Personalize advertising on third-party platforms (legal basis: consent where required by law).
• Facilitate contests, giveaways, and promotional campaigns (legal basis: legitimate interest or consent).

Profiling and Automated Decision-Making:

We may use information we collect to provide personalized recommendations and insights about products. However, Olive does not engage in automated decision-making that produces legal or similarly significant effects as defined under applicable privacy laws.

Olive may use artificial intelligence and machine learning technologies to analyze user preferences and provide personalized recommendations. These processes do not result in decisions that have legal or similarly significant effects on users.

Disclosures of Information

We may share your information:

• With service providers who perform services on our behalf, such as payment processing, analytics, hosting, and customer support.
• With professional advisors (lawyers, auditors, etc.) bound by confidentiality.
• If required by law or in response to lawful requests from public authorities.
• To enforce our agreements, protect rights and safety, or investigate fraud or security issues.
• As part of a corporate transaction, such as a merger or sale of assets.
• With affiliates and subsidiaries under common ownership.
• If your subscription was provided by a third party, like an employer or promotional partner, we may share limited usage information with them.
• With your consent, such as when you link Olive to a third-party service or share data via a social feature.

We may also share aggregated or anonymized information that cannot reasonably identify you.

Advertising and Analytics Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These third parties use cookies, web beacons, device identifiers, and similar technologies to collect information about your use of the Services and other websites and online services. This information may include your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

Olive and our advertising partners may use this information to:

• Analyze usage trends and app performance.
• Deliver advertisements and content tailored to your interests across other platforms.
• Better understand your activity across devices and services.
• Convert your email address or phone number into an identifier to show you more relevant ads on other platforms.

Under California law, certain disclosures of personal information for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information. Olive may share identifiers (such as email addresses) and device information with advertising partners for this purpose. You can opt out of such sales or sharing by emailing support@oliveapp.com or enabling Global Privacy Control in your browser.

Depending on where you are located, you can disable cookies used for advertising purposes by visiting oliveapp.com/optout or managing preferences through our Cookie Preferences Manager. For more information about interest-based ads and how to opt out via industry tools, visit www.aboutads.info/choices (for EU residents, see www.youronlinechoices.eu).

Your mobile device may also have settings that allow you to limit or opt out of tracking for advertising purposes (iOS: Settings > Privacy & Security > Tracking; Android: Settings > Google > Ads > Opt out of Ads Personalization).

Do Not Track and Global Privacy Control

Olive honors browser-based opt-out signals, including the Global Privacy Control (GPC), where required by applicable law. If your browser or device sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising purposes.

Cookies and Similar Technologies

Olive uses cookies and similar technologies to operate our Services, analyze trends, and deliver personalized advertising. You can manage your cookie preferences through our Cookie Preferences Manager or your browser settings.

Data Transfer

Olive is based in the United States and operates globally. As a result, we and our service providers may process your information in countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we provide adequate protection for the transfer of personal data by:

• Relying on adequacy decisions from the European Commission or UK government.
• Executing Standard Contractual Clauses approved by relevant authorities.
• Obtaining your explicit consent when necessary.

You can request a copy of these clauses by emailing us at privacy@oliveapp.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee absolute security of your information.

Privacy Rights

Regardless of your location, and subject to applicable laws, you may have the right to:

• Know what personal information we hold about you.
• Access, correct, or update your information (including receiving it in a portable format).
• Delete your information.
• Opt out of "sales" or "sharing" of personal data for targeted advertising purposes.
• Limit processing of sensitive data or object to profiling (where applicable).

To exercise your rights, email us at privacy@oliveapp.com or submit a request through oliveapp.com/contact.

We do not discriminate against individuals for exercising their rights. Please note that we may retain certain information when required by law or for legitimate business purposes.

Verification

To help protect your privacy and maintain security, we may take steps to verify your identity before fulfilling your request. This may include asking you for information that matches what we have on file.

You may also designate an authorized agent to make a request on your behalf. We may require proof of authorization and verification of your identity directly.

Appeals

If we deny your request, you can appeal our decision by emailing privacy@oliveapp.com. If you are a U.S. resident and remain dissatisfied after the appeal, you may contact your state Attorney General.

Other Choices

Promotional Communications

You can opt out of promotional emails by following the unsubscribe instructions in those emails or adjusting your notification settings in the Olive app. We may still send non-promotional communications related to your account or transactions.

Mobile Push Notifications

With your consent, we send push notifications to your mobile device. You can turn these off in your device's notification settings.

Information for California Residents

This section supplements the Privacy Policy for California residents under the California Consumer Privacy Act (CCPA), as amended.

Categories of Personal Information Collected

Purposes for Collection

• Provide and maintain the Services
• Improve user experience
• Process transactions and prevent fraud
• Comply with legal obligations
• Personalize advertising

Disclosure of Personal Information

We share information with:

• Service providers (hosting, analytics, payment processors)
• Advertising partners for targeted marketing (subject to opt-out)
• Legal authorities when required

We do not knowingly sell or share personal data of individuals under 16 years old.

Financial Incentives

Olive may offer discounts or benefits (e.g., referral bonuses, surveys) in exchange for your participation. The value of such data is reasonably related to the value of the incentive offered.

When you participate in a financial incentive program, we may collect personal information such as your name, email, and preferences. The value of your data is reasonably related to the value of the offer or discount provided. Participation is voluntary, and you may withdraw at any time by contacting privacy@oliveapp.com.

Opt-Out Options

You can opt out of "sales" or "sharing" of personal information for targeted advertising by:

• Visiting oliveapp.com/optout
• Using our Cookie Preferences Manager
• Enabling the Global Privacy Control in your browser

Information for Individuals in Europe (EEA, UK, Switzerland)

Olive is the data controller for personal data collected in these regions.

Your Rights

You may also have the right to:

• Object to processing or restrict processing.
• Withdraw your consent at any time (without affecting prior processing).
• Request data portability.
• File a complaint with your local supervisory authority: edpb.europa.eu, ico.org.uk, or edoeb.admin.ch.

Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. If no such purposes apply, we will delete or anonymize your personal information within a reasonable period. For inferred or derived data (such as behavioral insights), we retain it only as long as it is relevant for providing personalized services, unless you request deletion.

Contact Us

If you have questions about this Privacy Policy, contact us: