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Olive Privacy Policy

Last Updated: April 23, 2026

Your privacy is of the utmost importance to us. This Privacy Policy explains how Giga Studios, Inc. (doing business as Olive) (“Olive,” “we,” or “us”) collects, uses, and discloses information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”), and when you contact our customer support team, engage with us on social media, or otherwise interact with Olive.

Please note that certain Olive products or services may be subject to a separate privacy policy if they link to a different notice rather than this policy.

Additional information for California residents, as well as for individuals in the EEA, UK, and Switzerland, can be found at the end of this Privacy Policy.

We may change this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, in some cases, provide additional notice (such as by adding a statement to our homepage or sending you a notification).


Collection of Information

Information You Provide to Us

We collect information you provide directly to us when you:

  • Create an Olive account.
  • Scan a product, submit feedback, or save preferences.
  • Participate in surveys, contests, or promotional campaigns.
  • Communicate with our team via email, chat, or social media.
  • Make a purchase or subscribe to Olive Premium.

This information may include:

  • Personal details: name, email address, mailing address, and linked social media accounts.
  • Payment details: billing address and payment information.
  • Preferences and feedback: dietary preferences, shopping goals, toxin concerns, and other user-provided data.
  • Sensitive Personal Information: Some information you choose to provide, such as dietary preferences, health-related product concerns, or toxin sensitivity, may be considered sensitive under certain privacy laws. We only process this information as necessary to provide the Services you request and in accordance with applicable law.
  • Other account settings: password, language preferences, and saved lists or favorites.
  • Scan Inputs and Related Content: When you use Olive’s scanning and search features, we may collect content and information you choose to provide through the Services, including photos, images, video, barcodes, labels, packaging, receipts, text, search queries, corrections, feedback, and related metadata such as time, device information, and approximate location. We may also collect information visible in images you submit, such as products, shelf placement, pricing, store displays, or other contextual information contained in the image.
  • Protected Health Information (PHI): If you use Telehealth Services, we may collect health-related information, including medical history, symptoms, medications, and other information provided in connection with healthcare services. This information may be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

Contacts Data

If you choose to grant permission, Olive may access your contacts to help you find friends, invite others, and enable social features such as sharing products and discovering other users on the platform. To provide these features, Olive may securely process and store contact information on our servers for the purpose of matching users and facilitating invitations. This information is used solely for these features and is not sold or shared with third parties for advertising or marketing purposes. Providing access to contacts is optional and not required to use Olive’s core functionality.

Children’s Privacy

Olive is not directed to children under 13, and we do not knowingly collect personal information from children under 13. In addition, as described in our Terms of Service, users must be at least 16 years old to use the Services unless a parent or legal guardian is involved and applicable law permits such use.


Information We Collect When You Use the Services or Interact with Us

When you use Olive, we automatically collect:

  • Usage information: items you scan, features you use, pages or screens viewed, and actions taken within the app.
  • Transactional information: purchases or subscription details, such as product descriptions, prices, and payment history.
  • Log information: IP address, device type, app version, browser type, time zone, access times, and referring URLs.
  • Device information: device identifiers, operating system version, mobile network information, and app performance data.
  • Communications: chat transcripts, support requests, or recordings (if you consent to calls being recorded).
  • Camera, Photo Library, and Location-Related Information: If you enable relevant device permissions, we may collect photos, videos, and other content you submit through the camera or photo library, and we may collect precise or approximate location information if you choose to enable location-based features.

Information We Infer or Generate

We may infer or generate information such as:

  • User ID: an internal identifier linked to your Olive account.
  • Derived information: approximate location from your IP address, or product preferences inferred from scan history.
  • Behavioral insights: predictions about your likelihood to subscribe or use certain features.

Information We Collect from Other Sources

We may receive information about you from third parties, such as:

  • Transaction information: if you subscribe through an app store or third-party platform.
  • Social media data: if you log into Olive using social media credentials.
  • Third-party health and food apps: with your permission, we may access relevant data such as dietary preferences or product ratings.
  • Public sources: information you make publicly available (like reviews or tagged social media posts).
  • Cookies and tracking: data collected through cookies, web beacons, and similar technologies.

Use of Information

We use your information to:

  • Provide and maintain the Services (legal basis: performance of a contract).
  • Improve and personalize Olive, including creating better product recommendations (legal basis: our legitimate interest in improving user experience).
  • Process transactions and fulfill orders (legal basis: performance of a contract).
  • Send transactional messages like receipts, subscription updates, and customer support responses (legal basis: our legitimate interest).
  • Communicate about new features, promotions, and news (legal basis: your consent or our legitimate interest, depending on applicable law).
  • Analyze usage trends and app performance (legal basis: our legitimate interest).
  • Detect and prevent fraud, security breaches, and illegal activities (legal basis: our legitimate interest).
  • Comply with legal obligations, such as tax or regulatory requirements (legal basis: legal obligation).
  • Create anonymized or aggregated data for analytics and business purposes (legal basis: our legitimate interest).
  • Personalize advertising on third-party platforms (legal basis: consent where required by law).
  • Facilitate contests, giveaways, and promotional campaigns (legal basis: legitimate interest or consent).
  • Use scan inputs, receipts, packaging images, shelf images, corrections, and related metadata to verify product information, improve product matching and search, support quality assurance, develop and improve Olive’s databases, scoring systems, algorithms, models, lab-testing workflows, retail analytics, and planogram or compliance tools, and create aggregated, de-identified, labeled, enriched, scored, or otherwise transformed datasets and outputs (legal basis: our legitimate interests, performance of a contract, and consent where required by law).

Profiling and Automated Decision-Making

We may use information we collect to provide personalized recommendations and insights about products. However, Olive does not engage in automated decision-making that produces legal or similarly significant effects as defined under applicable privacy laws.

Olive may use artificial intelligence and machine learning technologies to analyze user preferences and provide personalized recommendations. These processes do not result in decisions that have legal or similarly significant effects on users.


Disclosures of Information

We may share your information:

  • With service providers and contractors that perform services on our behalf, such as cloud hosting, storage, analytics, payment processing, customer support, security, fraud prevention, communications, image or content processing, data labeling, and technical infrastructure providers.
  • With professional advisors (lawyers, auditors, etc.) bound by confidentiality.
  • If required by law or in response to lawful requests from public authorities.
  • To enforce our agreements, protect rights and safety, or investigate fraud or security issues.
  • As part of a corporate transaction, such as a merger or sale of assets.
  • With affiliates and subsidiaries under common ownership.
  • If your subscription was provided by a third party, like an employer or promotional partner, we may share limited usage information with them.
  • With your consent, such as when you link Olive to a third-party service or share data via a social feature.
  • In connection with Telehealth Services, we may share your health and personal information, including Protected Health Information (PHI), with healthcare providers, medical groups, pharmacies, laboratories, and related service providers as necessary to facilitate healthcare services, prescription fulfillment, and care coordination.

We may also share aggregated or anonymized information that cannot reasonably identify you.

Olive is not a healthcare provider and is not a “covered entity” under the Health Insurance Portability and Accountability Act (HIPAA). Healthcare providers, medical groups, pharmacies, and laboratories that you interact with through Telehealth Services may be subject to HIPAA and are responsible for their own privacy and security practices.

Healthcare providers, medical groups, pharmacies, and laboratories involved in Telehealth Services may provide separate privacy notices or Notices of Privacy Practices that govern their collection, use, and disclosure of your health information.


Advertising and Analytics Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These third parties use cookies, web beacons, device identifiers, and similar technologies to collect information about your use of the Services and other websites and online services. This information may include your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

Olive and our advertising partners may use this information to:

  • Analyze usage trends and app performance.
  • Deliver advertisements and content tailored to your interests across other platforms.
  • Better understand your activity across devices and services.
  • Convert your email address or phone number into an identifier to show you more relevant ads on other platforms.

Under California law, certain disclosures of personal information for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information. Olive may share identifiers (such as email addresses) and device information with advertising partners for this purpose. You can opt out of such sales or sharing by emailing [email protected] or enabling Global Privacy Control in your browser.

Depending on where you are located, you can disable cookies used for advertising purposes by visiting oliveapp.com/optout or managing preferences through our Cookie Preferences Manager. For more information about interest-based ads and how to opt out via industry tools, visit www.aboutads.info/choices (for EU residents, see www.youronlinechoices.eu).

Your mobile device may also have settings that allow you to limit or opt out of tracking for advertising purposes (iOS: Settings > Privacy & Security > Tracking; Android: Settings > Google > Ads > Opt out of Ads Personalization).

Do Not Track and Global Privacy Control

Olive honors browser-based opt-out signals, including the Global Privacy Control (GPC), where required by applicable law. If your browser or device sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising purposes.

Cookies and Similar Technologies

Olive uses cookies and similar technologies to operate our Services, analyze trends, and deliver personalized advertising. You can manage your cookie preferences through our Cookie Preferences Manager or your browser settings.


Data Transfer

Olive is based in the United States and operates globally. As a result, we and our service providers may process your information in countries that may not provide the same level of data protection as your home jurisdiction.

Where required by law, we provide adequate protection for the transfer of personal data by:

  • Relying on adequacy decisions from the European Commission or UK government.
  • Executing Standard Contractual Clauses approved by relevant authorities.
  • Obtaining your explicit consent when necessary.

You can request a copy of these clauses by emailing us at [email protected].

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee absolute security of your information.

Data Breach Notification

If we become aware of a data breach that affects your personal information or Protected Health Information (to the extent applicable law applies), we will notify you as required by applicable law.


Data Retention

We retain personal information for as long as necessary to provide the Services, complete the transactions you request, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, enforce our agreements, improve and secure the Services, and for other legitimate business purposes. We may retain different categories of information for different periods depending on the nature of the information and the purpose for which it is processed. When we no longer need personal information, we will delete, anonymize, or de-identify it unless applicable law requires otherwise.


Privacy Rights

Regardless of your location, and subject to applicable laws, you may have the right to:

  • Know what personal information we hold about you.
  • Access, correct, or update your information (including receiving it in a portable format).
  • Delete your information.
  • Opt out of “sales” or “sharing” of personal data for targeted advertising purposes.
  • Limit processing of sensitive data or object to profiling (where applicable).

To exercise your rights, email us at [email protected] or submit a request through oliveapp.com/contact.

We do not discriminate against individuals for exercising their rights. Please note that we may retain certain information when required by law or for legitimate business purposes.


Additional Rights for Telehealth and Health Information

If you use Telehealth Services, you may have additional rights under applicable healthcare privacy laws, including the right to:

  • Access and obtain a copy of your health information
  • Request corrections to your health information
  • Request restrictions on certain uses or disclosures
  • Request confidential communications
  • Receive a record of certain disclosures of your health information

To exercise these rights, you may need to contact the applicable healthcare provider, medical group, or pharmacy directly, as they are responsible for the provision of healthcare services and maintenance of medical records.

Olive does not maintain medical records on behalf of healthcare providers and may not have access to all health information maintained by such providers.


Verification

To help protect your privacy and maintain security, we may take steps to verify your identity before fulfilling your request. This may include asking you for information that matches what we have on file.

You may also designate an authorized agent to make a request on your behalf. We may require proof of authorization and verification of your identity directly.


Appeals

If we deny your request, you can appeal our decision by emailing [email protected]. If you are a U.S. resident and remain dissatisfied after the appeal, you may contact your state Attorney General.


Other Choices

Promotional Communications

You can opt out of promotional emails by following the unsubscribe instructions in those emails or adjusting your notification settings in the Olive app. We may still send non-promotional communications related to your account or transactions.

Mobile Push Notifications

With your consent, we send push notifications to your mobile device. You can turn these off in your device’s notification settings.


Information for California Residents

This section supplements the Privacy Policy for California residents under the California Consumer Privacy Act (CCPA), as amended.

Categories of Personal Information Collected

CategoryExamples
IdentifiersName, email, phone number, IP address, account ID
Commercial informationPurchase history, subscription details, payment information
Internet activityPages visited, interactions with the Services, browsing history
Geolocation dataApproximate location based on IP address
Audio, electronic, or visual infoCustomer support recordings, uploaded photos
InferencesPreferences and product interests

Purposes for Collection

  • Provide and maintain the Services
  • Improve user experience
  • Process transactions and prevent fraud
  • Comply with legal obligations
  • Personalize advertising

Disclosure of Personal Information

We share information with:

  • Service providers (hosting, analytics, payment processors)
  • Advertising partners for targeted marketing (subject to opt-out)
  • Legal authorities when required

We do not knowingly sell or share personal data of individuals under 16 years old.

We may disclose identifiers, device information, internet or other electronic network activity information, and inferences to advertising partners for cross-context behavioral advertising, which may be considered “sharing” or, in some circumstances, a “sale” under California law.

Sources of Personal Information

We collect personal information directly from you, automatically from your device and use of the Services, from app stores and payment providers, from social media integrations you choose to use, from public sources, and from service providers and business partners acting on our behalf.

Financial Incentives

Olive may offer discounts or benefits (e.g., referral bonuses, surveys) in exchange for your participation. The value of such data is reasonably related to the value of the incentive offered.

When you participate in a financial incentive program, we may collect personal information such as your name, email, and preferences. The value of your data is reasonably related to the value of the offer or discount provided. Participation is voluntary, and you may withdraw at any time by contacting [email protected].

Opt-Out Options

You can opt out of “sales” or “sharing” of personal information for targeted advertising by:

  • Visiting oliveapp.com/optout
  • Using our Cookie Preferences Manager
  • Enabling the Global Privacy Control in your browser

Information for Individuals in Europe (EEA, UK, Switzerland)

Olive is the data controller for personal data collected in these regions.

Your Rights

You may also have the right to:

  • Object to processing or restrict processing.
  • Withdraw your consent at any time (without affecting prior processing).
  • Request data portability.
  • File a complaint with your local supervisory authority: edpb.europa.eu, ico.org.uk, or edoeb.admin.ch.

Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes. If no such purposes apply, we will delete or anonymize your personal information within a reasonable period. For inferred or derived data (such as behavioral insights), we retain it only as long as it is relevant for providing personalized services, unless you request deletion. We also rely on the lawful bases described in this Privacy Policy, including contract, legitimate interests, legal obligation, and consent where required.


Contact Us

If you have questions about this Privacy Policy, contact us:

Giga Studios, Inc. (dba Olive)
131 Continental Dr, Suite 305
Newark, DE 19713
USA

Email: [email protected] or [email protected]

Explore More Olive Tools

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