To use Olive you must agree to these terms & conditions. When you signed up you agreed to be bound by these terms & conditions and acknowledged that any violation of the terms outlined below may will result in the termination of your Olive account.

 

The Service

Olive is a service operated by You Know Who, a sole-trader business in the UK.
Olive is a web-based client management system for service based organisations. The service is provided on an “as is”� and “as available” basis.

 

General Terms

• You must be 13 years of age or over to use Olive.
• You must be human. Accounts registered automatically by bots, scripts or otherwise will be terminated without notice.
• Your account information must be up-to-date at all times. This includes your e-mail address as well any other information gathered during the signup process.
• You are responsible for ensuring your login information is kept secure. You Know Who will not be responsible for any loss or damage incurred through a security lapse such as this.
• You Know Who does not guarantee the service will meet your requirements, be available 100% of the time or be bug free.
• You understand and will not hold You Know Who responsible for any loss or damage incurred to you or your business by using Olive. This includes, but not limited to, loss of profits, goodwill, data or other intangible losses.
• Support is only provided to account holders and is only available by email at this time. Support requested by free account holders may be considered less important to that of paying customers.
  
• One legal entity may not maintain more than one (1) free account.
  
• We reserve the right to remove any information that we consider to be unlawful, offensive, threatening, libellous, defamatory, pornographic or otherwise objectionable.
  
• We reserve the right to remove any information that violates the intellectual property of a third party.
  
• You may not use your account to send unsolicited e-mails or messages.
  
• Uploading of viruses to our service is forbidden and will result in the file being removed and possible account termination. However, we are sympathetic to users who upload an infected file by accident and will do our best to assist in these situations.
  
• The failure of You Know Who to enforce any right or provision of these terms & conditions shall not constitute a waiver of such right or provision. The terms and conditions constitutes the entire agreement between you and You Know Who and govern your use of Olive, superseding any prior agreements between you and You Know Who (including, but not limited to, any prior version of the terms and conditions).
  
• You Know Who reserve the right to change these terms & conditions at any time. The latest version of these terms & conditions can be found at here

 

Copyright Conditions

• The Olive interface and system is copyright © You Know Who 2008. All Rights Reserved.
  
• You may not copy or duplicate any part of the interface or use the CSS documents for use in another commercial application.
  
• You and/or your company own all account information entered or uploaded into your account.
• Pricing, Payment and Cancellation Terms
• You Know Who reserve the right to change pricing at any time. Notice of this shall be provided on the Olive website.
  
• Our payment processor, Paypal, handles all payment processing.
  
• You are required to setup a Paypal Subscription which allows us to take a the cost of your package from your account once a month. All Paypal Subscription instructions are provided in the Paypal help centre.
  
• The service is billed in advance on a monthly basis and is non-refundable. There will be no refunds for partial months or service or upgrade/downgrade refunds. No exceptions can be made.
  
• When upgrading or downgrades between packages, you will be charged the new amount from your next renewal date however the new limits will be applied immediately.
  
• When downgrading you will be unable to downgrade to a package where your existing data is greater than that allowed by the new package.
  
• You can cancel your account at any time through Paypal Subscriptions. This is the only acceptable way to cancel your account, we cannot accept cancellation requests by phone or e-mail as only you have the power to cancel your account.
  
• Once your account has been cancelled you will not be charged again and your Paypal subscription payments will automatically be removed by Paypal.
  
• Invoices can be downloaded and printed at any time through your Paypal account.
  
• All account upgrades/downgrades are logged for security purposes.

 

Refund Policy

We do not a offer refunds on any of our packages (unless it is our mistake). You pay for what you use, you can cancel, upgrade or downgrade at any time. In exceptional circumstances, refunds are given at the discretion of the management

 

Excessive Bandwidth Usage

• Each account is permitted to use 350Mb/month or the average usage for all accounts (as determined by You Know Who). If you exceed this, you will be notified by e-mail and your account may be suspended.

• Hardware, Hosting & Networking
• You Know Who uses aTech Media Limited for hosting of all Olive services.
  
• We use a third party for collocation, networking and bandwidth provision.
• Our equipment is located in the Bluesquare Datacentre, Maidenhead, Berkshire.

 

Feedback

Please send any comments, suggestions or complaints to help at oliveapp.com or use Get Satisfaction.